Privacy Policy

Pipeline ("we," "us," or "our") operates the website pipelineplanning.com and provides educational transfer planning services. This Privacy Policy describes how we collect, use, and share information when you use our services.

By using Pipeline, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

Information You Provide

When you use Pipeline, we collect information you voluntarily provide, including:

• Account Information: Name, email address, and phone number (optional)
• Educational Information: Current community college, intended major, target universities, transfer timeline, completed courses, AP credits, current GPA, and completed units
• Academic Preferences: Course load capacity, learning modality preferences, and enrollment information
• Additional Information: Any other details you choose to share to help us create your transfer plan

Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized transfer plan
• Process payments and manage your account
• Communicate with you about your plan and our services
• Provide customer support
• Improve and optimize our services
• Send you updates about your plan status
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with third-party companies to help us operate our business:

• Stripe: Processes payments securely. Stripe's privacy policy is available at stripe.com/privacy.
• Supabase: Provides database and authentication services to store your account and plan information securely.
• Perplexity AI: Assists in generating your personalized transfer plan based on the information you provide.

Analytics Services

We use analytics tools to understand how users interact with our website:

• Meta (Facebook) Pixel: Helps us measure the effectiveness of our advertising. You can learn about Meta's data practices at facebook.com/privacy.
• Microsoft Clarity: Provides session recordings and heatmaps to help us improve user experience. Microsoft's privacy policy is available at privacy.microsoft.com.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, safety, or the rights of others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and assist with marketing efforts. Cookies are small data files stored on your device.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

The tracking technologies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Advertising Cookies: Used to deliver relevant advertisements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your transfer plan and associated academic information are retained to allow you to access your plan and for our records. If you would like your information deleted, please contact us.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at tyler@pipelineplanning.com. We will respond to your request within a reasonable timeframe.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You can request that we delete personal information we collected from you, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Opt-Out of Sale: We do not sell your personal information.

To submit a request, email us at tyler@pipelineplanning.com. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are intended for users who are at least 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: